Pro Builder's 2022 Class of Forty Under 40

Pro Builder's 2022 class of Forty Under 40

We are excited to share that our Warranty Manager, Kelby Hamilton has been selected as a Professional Builder Magazine Forty Under 40 class of 2021 recipient! For over 40 years, Pro Builder Media has been a construction content industry leader on a national level! 

Since joining the Dragas warranty team she has significantly improved the warranty and production results - improving our customer’s experience and exceeding department expectations. 

Kelby led warranty team that helped Dragas earn a 9.8/10 customer satisfaction rating; raised customer survey responses from nearly zero to over 70%; reduced warranty costs to their lowest level in the company’s history; reduced open work orders over 60 days from 165 to 20 while the company increased production to record levels (work orders are now completed in 9.5 days on average); updated warranty processes using a new database and moved scheduling to shared calendars; updated the home­buyer warranty package and made it available in print and digital formats; identified an ongoing roof leak problem and worked with the production and design teams to change downspout installations; developed multiple training documents for the production team based on warranty issues.

In addition to her career accomplishments, Kelby spends time giving back to her community through ForKids, Habitat for Humanity, and Girls on the Run Hampton Roads. 

Because of her many successes, Kelby stood out among hundreds of nationally nominated industry leaders. Congratulations on this well-deserved award!

https://www.probuilder.com/kelby-hamilton